Terms of Service

Last updated: 13 October 2025

These Terms govern your access to and use of the AutomatEdge website and services. By accessing our site or engaging our services, you agree to these Terms.

1. Who we are

AutomatEdge

Contact: contact@automatedge.co.uk • +44 7310 335861

2. Definitions

  • Services: AI automation consulting and implementation (websites, chatbots, outreach, AI caller agents), monitoring, and related deliverables.
  • Client/you: the entity or person using the Services.
  • Order/Proposal: written scope, pricing, and timelines agreed by both parties.
  • Deliverables: configured workflows, code, sites, agents, or documentation we provide.

3. Engagement & scope

We provide Services as described in an accepted Proposal/Order. Bespoke pricing follows a consultation and may include a Statement of Work (SOW) and, where relevant, a Data Processing Addendum (DPA).

4. Fees & payment

Fees are bespoke and set out in your Proposal/Order. Invoices are due NET 7/14/30 (choose). Late payments may incur statutory interest. Third-party pass-through costs (e.g., telephony minutes, LLM usage, enrichment tools) are itemised unless otherwise stated.

5. Changes & cancellations

Scope changes require a written change order and may affect fees/timelines. Either party may cancel for material breach not cured within 14 days of notice. For convenience termination, you owe fees for work performed and committed third-party costs.

6. Client obligations

Provide timely access to systems, data, and personnel; ensure inputs/content are lawful and non-infringing; maintain backups/security for non-AutomatEdge systems.

7. Acceptable use

No illegal/harmful/abusive activities; no security bypass attempts; no spam/unlawful outreach. Comply with applicable laws (privacy/e-privacy/PECR, CAN-SPAM/other), platform terms, and sectoral rules.

8. AI & accuracy disclaimer

AI outputs can be probabilistic and may contain errors or bias. You must apply human review and are responsible for decisions based on outputs. We do not provide legal, medical, financial, or other regulated advice.

9. Intellectual property

Pre-existing IP of each party remains with that party. Unless the Proposal states otherwise, upon full payment we grant you a non-exclusive, perpetual, worldwide licence to use Deliverables for your internal business purposes. We may reuse general know-how, templates, and non-confidential learnings.

10. Confidentiality

Each party must protect the other's confidential information with reasonable care and use it only for the engagement. Exceptions apply for information that is public, independently developed, or legally required to be disclosed.

11. Data protection

Each party will comply with applicable data-protection laws. Where we process personal data on your behalf, the parties will enter into a DPA (UK GDPR-compliant). You are responsible for a lawful basis and any required notices to individuals.

12. Warranties

We warrant Services will be performed with reasonable skill and care. Except as expressly stated, Services are provided "as is," and we disclaim other warranties (including fitness for a particular purpose and non-infringement).

13. Limitation of liability

To the maximum extent permitted by law:

  • Neither party is liable for indirect or consequential losses, loss of profits, or loss of data.
  • Each party's total aggregate liability is capped at the greater of £5,000 or the fees paid in the 12 months preceding the claim, excluding (i) death/personal injury caused by negligence, (ii) fraud, or (iii) liabilities that cannot be limited by law.

14. Third-party services

Integrations (CRM, telephony, email, analytics, LLMs) are provided by third parties under their own terms. We are not responsible for their availability, performance, or security.

15. Suspension

We may suspend Services for non-payment, security risks, suspected abuse, or legal compliance reasons, with notice where lawful.

16. Governing law & venue

These Terms are governed by the laws of England and Wales. Courts of England and Wales have exclusive jurisdiction, except either party may seek injunctive relief in any competent court.

17. Notices

Legal notices to: AutomatEdge — Legal

contact@automatedge.co.uk • +44 7310 335861

18. Changes to these Terms

We may update these Terms; the "Last updated" date will change. Material changes will be notified by email or prominent notice. Continued use constitutes acceptance.

19. Entire agreement & precedence

These Terms, your Proposal/Order/SOW, and any DPA form the entire agreement and supersede prior discussions. In case of conflict, the signed SOW/Order prevails.